Head-to-head Customer Support

Freshdesk vs Kayako: Side-by-Side Comparison 2026

Side-by-side competitive intelligence comparison. Pricing, features, market positioning, and momentum scoring.

Freshdesk profile Kayako profile

How do Freshdesk and Kayako compare at a glance?

Freshdesk vs Kayako 9 measures
Freshdesk and Kayako, measure by measure
Metric Freshdesk Kayako
Founded 2010 2001
Headquarters San Mateo, CA London, UK
Company Size 1000+ 51-200
Primary Market Customer Support Customer Support
Pricing Model freemium N/A
Starting Price $15/agent/month N/A
Free Plan Up to 2 users No free plan
G2 Rating 4.4/5 (3,700) N/A
Best For Small to mid-size teams wanting Zendesk-level features at lower cost N/A

Pricing sources, every figure cited

Which is cheaper, Freshdesk or Kayako?

Freshdesk pricing

From
$15/agent/month
Model
freemium
Free
Up to 2 users
Enterprise
Available

Kayako pricing

No pricing on record for Kayako.

When should you choose Freshdesk vs Kayako?

Choose Freshdesk when...

  • Small to mid-size teams wanting Zendesk-level features at lower cost
  • Companies needing a free tier for basic support operations
  • Teams wanting AI-powered automation without enterprise pricing

Company overview

Freshdesk

Cloud-based customer support software with ticketing and AI automation.

freshworks.com/freshdesk

Kayako

Customer service software with shared inbox, live chat, and self-service knowledge base.

kayako.com

Frequently asked questions

Freshdesk against Kayako, in short answers taken from the table above.

Is Freshdesk or Kayako better?

Freshdesk and Kayako both compete in customer support. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, Freshdesk or Kayako?

Freshdesk starts at $15/agent/month. Kayako's pricing is not publicly listed. Total cost depends on team size and required features.

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Freshdesk and Kayako are trademarks of their respective owners. Rivalize is not affiliated with either company. All information is sourced from publicly available data.