Head-to-head Customer Support

Freshservice vs Jira: Side-by-Side Comparison 2026

Side-by-side competitive intelligence comparison. Pricing, features, market positioning, and momentum scoring.

Freshservice profile Jira profile

How do Freshservice and Jira compare at a glance?

Freshservice vs Jira 9 measures
Freshservice and Jira, measure by measure
Metric Freshservice Jira
Founded 2014 2002
Headquarters San Mateo, CA Sydney, Australia
Company Size 1000+ 1000+
Primary Market Customer Support Project Management
Pricing Model N/A freemium
Starting Price N/A $7.75/user/month
Free Plan No free plan Up to 10 users
G2 Rating N/A 4.3/5 (6,200)
Best For N/A Enterprise engineering teams with complex workflows

Pricing sources, every figure cited

Which is cheaper, Freshservice or Jira?

Freshservice pricing

No pricing on record for Freshservice.

Jira pricing

From
$7.75/user/month
Model
freemium
Free
Up to 10 users
Enterprise
Available

When should you choose Freshservice vs Jira?

Choose Jira when...

  • Enterprise engineering teams with complex workflows
  • Organizations already in the Atlassian ecosystem
  • Teams needing deep customization and advanced reporting

Company overview

Freshservice

Cloud-based IT service management platform for internal IT help desks and asset management.

freshworks.com/freshservice

Jira

Agile project management tool for software development teams.

atlassian.com/software/jira

Frequently asked questions

Freshservice against Jira, in short answers taken from the table above.

Is Freshservice or Jira better?

Freshservice and Jira both compete in customer support. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, Freshservice or Jira?

Freshservice's pricing is not publicly listed. Jira starts at $7.75/user/month. Total cost depends on team size and required features.

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Freshservice and Jira are trademarks of their respective owners. Rivalize is not affiliated with either company. All information is sourced from publicly available data.