Head-to-head Customer Support

Freshdesk vs LiveAgent: Side-by-Side Comparison 2026

Side-by-side competitive intelligence comparison. Pricing, features, market positioning, and momentum scoring.

Freshdesk profile LiveAgent profile

How do Freshdesk and LiveAgent compare at a glance?

Freshdesk vs LiveAgent 9 measures
Freshdesk and LiveAgent, measure by measure
Metric Freshdesk LiveAgent
Founded 2010 2004
Headquarters San Mateo, CA Bratislava, Slovakia
Company Size 1000+ 51-200
Primary Market Customer Support Customer Support
Pricing Model freemium N/A
Starting Price $15/agent/month N/A
Free Plan Up to 2 users No free plan
G2 Rating 4.4/5 (3,700) N/A
Best For Small to mid-size teams wanting Zendesk-level features at lower cost N/A

Pricing sources, every figure cited

Which is cheaper, Freshdesk or LiveAgent?

Freshdesk pricing

From
$15/agent/month
Model
freemium
Free
Up to 2 users
Enterprise
Available

LiveAgent pricing

No pricing on record for LiveAgent.

When should you choose Freshdesk vs LiveAgent?

Choose Freshdesk when...

  • Small to mid-size teams wanting Zendesk-level features at lower cost
  • Companies needing a free tier for basic support operations
  • Teams wanting AI-powered automation without enterprise pricing

Company overview

Freshdesk

Cloud-based customer support software with ticketing and AI automation.

freshworks.com/freshdesk

LiveAgent

Help desk and live chat software with omnichannel ticketing and call center features.

liveagent.com

Frequently asked questions

Freshdesk against LiveAgent, in short answers taken from the table above.

Is Freshdesk or LiveAgent better?

Freshdesk and LiveAgent both compete in customer support. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, Freshdesk or LiveAgent?

Freshdesk starts at $15/agent/month. LiveAgent's pricing is not publicly listed. Total cost depends on team size and required features.

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Freshdesk and LiveAgent are trademarks of their respective owners. Rivalize is not affiliated with either company. All information is sourced from publicly available data.