Head-to-head Customer Support

Help Scout vs Kayako: Side-by-Side Comparison 2026

Side-by-side competitive intelligence comparison. Pricing, features, market positioning, and momentum scoring.

Help Scout profile Kayako profile

How do Help Scout and Kayako compare at a glance?

Help Scout vs Kayako 8 measures
Help Scout and Kayako, measure by measure
Metric Help Scout Kayako
Founded 2011 2001
Headquarters Boston, MA London, UK
Company Size 51-200 51-200
Primary Market Customer Support Customer Support
Pricing Model freemium N/A
Starting Price $50/month N/A
G2 Rating 4.4/5 (425) N/A
Best For Small teams wanting simple, human-first customer support N/A

Pricing sources, every figure cited

Which is cheaper, Help Scout or Kayako?

Help Scout pricing

From
$50/month
Model
freemium
Enterprise
Available

Kayako pricing

No pricing on record for Kayako.

When should you choose Help Scout vs Kayako?

Choose Help Scout when...

  • Small teams wanting simple, human-first customer support
  • Companies preferring contact-based pricing over per-seat costs
  • Teams that value clean UX and fast onboarding

Company overview

Help Scout

Customer communication platform with shared inbox and knowledge base.

helpscout.com

Kayako

Customer service software with shared inbox, live chat, and self-service knowledge base.

kayako.com

Frequently asked questions

Help Scout against Kayako, in short answers taken from the table above.

Is Help Scout or Kayako better?

Help Scout and Kayako both compete in customer support. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, Help Scout or Kayako?

Help Scout starts at $50/month. Kayako's pricing is not publicly listed. Total cost depends on team size and required features.

Watch Help Scout and Kayako. Hear the week either one changes.

Rivalize reads your competitors’ websites twice each weekday and sends one brief every Monday: what changed, the page it changed on, and what to do about it.

14 days free, no card. Then from $19 a month.

Test for free for 14 days
  • Pages read twice each weekday
  • Every change with its page and time
  • One brief every Monday

Help Scout and Kayako are trademarks of their respective owners. Rivalize is not affiliated with either company. All information is sourced from publicly available data.