Company profile Customer Support
Chatwoot Review 2026: Is It Worth It?
Chatwoot is the leading open-source customer engagement platform, offering a self-hostable Intercom alternative with strong omnichannel support.
- Starting price
- $0 (self-hosted) / $19/agent/month (cloud) From chatwoot.com/pricing,
- Pricing model
- open source
- G2 rating
- 4.6/5 100 reviews, as published by G2
- Founded
- 2016
- Headquarters
- Bangalore, India
- Company size
- 11-50 employees
How much does Chatwoot cost?
Chatwoot starts at $0 (self-hosted) / $19/agent/month (cloud).
What Chatwoot costs a team of 5, 10 or 25- Pricing model
- open source
- Starting price
- $0 (self-hosted) / $19/agent/month (cloud)
- Enterprise
- Available
Verified against chatwoot.com/pricing on .
Prices change. Confirm on Chatwoot’s pricing page before you buy.
What does Chatwoot do?
Open-source customer engagement platform with live chat, email, and social media support. Founded in 2016 and headquartered in Bangalore, India, Chatwoot serves teams in the customer support space. The company has 11-50 employees.
What are Chatwoot's key features?
- 01Omnichannel inbox (live chat, email, social media, WhatsApp)
- 02Self-hosted or managed cloud deployment options
- 03Canned responses and conversation labels
- 04Team collaboration with internal notes and mentions
- 05Chatbot and automation rule builder
- 06CSAT surveys and reporting dashboard
What do users say about Chatwoot?
Third-party ratings, quoted as each site publishes them with its review count. Rivalize did not collect these reviews.
Who is Chatwoot best for?
Best for
- Teams wanting an open-source alternative to Intercom
- Organizations needing self-hosted customer support for data sovereignty
Not ideal for
- Teams wanting advanced AI chatbot capabilities out of the box
- Large enterprises needing deep CRM integrations
Frequently asked questions about Chatwoot
The short answers on Chatwoot, from the record above.
Is Chatwoot worth it in 2026?
Chatwoot is the leading open-source customer engagement platform, offering a self-hostable Intercom alternative with strong omnichannel support.
How much does Chatwoot cost?
Chatwoot starts at $0 (self-hosted) / $19/agent/month (cloud). Enterprise pricing is available on request.
What are Chatwoot's biggest pros and cons?
Chatwoot is best for teams wanting an open-source alternative to intercom. However, it may not be ideal for teams wanting advanced ai chatbot capabilities out of the box.
What are the best Chatwoot alternatives?
Top Chatwoot alternatives include Crisp, Intercom, Tidio. Each has different strengths depending on your team size, budget, and specific needs.
Chatwoot competitors
3 competitors. Open a profile, or compare Chatwoot with each side by side.
- Crisp All-in-one customer messaging platform with live chat, chatbot, and shared inbox. Chatwoot vs Crisp
- Intercom AI-first customer service platform with messenger, bots, and help center. Chatwoot vs Intercom
- Tidio Customer service platform combining live chat, chatbots, and email for e-commerce and small businesses. Chatwoot vs Tidio
Keep watching Chatwoot. Know the week its pricing moves.
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Chatwoot is a trademark of its respective owner. Rivalize is not affiliated with Chatwoot. All information is sourced from publicly available data.