Head-to-head Customer Support

Chatwoot vs Crisp: Side-by-Side Comparison 2026

Side-by-side competitive intelligence comparison. Pricing, features, market positioning, and momentum scoring.

Chatwoot profile Crisp profile

How do Chatwoot and Crisp compare at a glance?

Chatwoot vs Crisp 8 measures
Chatwoot and Crisp, measure by measure
Metric Chatwoot Crisp
Founded 2016 2015
Headquarters Bangalore, India Nantes, France
Company Size 11-50 11-50
Primary Market Customer Support Customer Support
Pricing Model open source N/A
Starting Price $0 (self-hosted) / $19/agent/month (cloud) N/A
G2 Rating 4.6/5 (100) N/A
Best For Teams wanting an open-source alternative to Intercom N/A

Pricing sources, every figure cited

Which is cheaper, Chatwoot or Crisp?

Chatwoot pricing

From
$0 (self-hosted) / $19/agent/month (cloud)
Model
open source
Enterprise
Available

Crisp pricing

No pricing on record for Crisp.

When should you choose Chatwoot vs Crisp?

Choose Chatwoot when...

  • Teams wanting an open-source alternative to Intercom
  • Organizations needing self-hosted customer support for data sovereignty

Company overview

Chatwoot

Open-source customer engagement platform with live chat, email, and social media support.

chatwoot.com

Crisp

All-in-one customer messaging platform with live chat, chatbot, and shared inbox.

crisp.chat

Frequently asked questions

Chatwoot against Crisp, in short answers taken from the table above.

Is Chatwoot or Crisp better?

Chatwoot and Crisp both compete in customer support. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, Chatwoot or Crisp?

Chatwoot starts at $0 (self-hosted) / $19/agent/month (cloud). Crisp's pricing is not publicly listed. Total cost depends on team size and required features.

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Chatwoot and Crisp are trademarks of their respective owners. Rivalize is not affiliated with either company. All information is sourced from publicly available data.