Head-to-head Customer Support

Kayako vs Zendesk: Side-by-Side Comparison 2026

Side-by-side competitive intelligence comparison. Pricing, features, market positioning, and momentum scoring.

Kayako profile Zendesk profile

How do Kayako and Zendesk compare at a glance?

Kayako vs Zendesk 8 measures
Kayako and Zendesk, measure by measure
Metric Kayako Zendesk
Founded 2001 2007
Headquarters London, UK San Francisco, CA
Company Size 51-200 1000+
Primary Market Customer Support Customer Support
Pricing Model N/A paid only
Starting Price N/A $19/agent/month
G2 Rating N/A 4.3/5 (6,000)
Best For N/A Enterprise teams needing omnichannel support

Pricing sources, every figure cited

Which is cheaper, Kayako or Zendesk?

Kayako pricing

No pricing on record for Kayako.

Zendesk pricing

From
$19/agent/month
Model
paid only
Enterprise
Available

When should you choose Kayako vs Zendesk?

Choose Zendesk when...

  • Enterprise teams needing omnichannel support
  • Organizations with high ticket volume
  • Companies wanting mature, battle-tested support infrastructure

Company overview

Kayako

Customer service software with shared inbox, live chat, and self-service knowledge base.

kayako.com

Zendesk

Customer service and engagement platform with support, sales, and analytics.

zendesk.com

Frequently asked questions

Kayako against Zendesk, in short answers taken from the table above.

Is Kayako or Zendesk better?

Kayako and Zendesk both compete in customer support. The best choice depends on your team size, budget, and specific requirements.

Which is cheaper, Kayako or Zendesk?

Kayako's pricing is not publicly listed. Zendesk starts at $19/agent/month. Total cost depends on team size and required features.

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Kayako and Zendesk are trademarks of their respective owners. Rivalize is not affiliated with either company. All information is sourced from publicly available data.